Case Study: How Cherone General Contracting Protected Their Reputation and Boosted Efficiency with GoCrewIT

Background

Despite doing quality work, they struggled with job delays, missing photo documentation, and customer complaints that occasionally turned into 3-star reviews.

Challenges

• Missed or incomplete job photos → disputes with customers

• Paperwork delays → slow invoicing

• Crews forgetting key steps → frustrated clients

• Risk of GMB rating dropping below 4.5 → fewer inbound leads

The GoCrewIT Solution

• Mobile Crew Dashboard: One tap for check-in, job photos, and client sign-off.

• Crisis Management Triggers: Alerts when any of the 4 high-risk job steps are skipped.

• Automated Branded PDFs: Instant close-out reports sent to clients and stored for records.

• Real-Time Tracking: Dispatchers saw exactly where crews were and what stage they were on.

Results After 60 Days

• GMB rating protected — zero new 1-star reviews during peak season.

• Job reporting delays cut by 90% — invoices went out same-day.

• Crew accountability improved — all required photos taken on every job.

• Customer satisfaction up — more 5-star reviews and repeat business.

Client Quote

“Before GoCrewIT, we didn’t know a job was going sideways until the client called to complain. Now, we catch issues before the customer even notices. It’s saved us from bad reviews more than once.”
— Mekia Chrone - Cherone General Contracting

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